PPE Dedicated Supply Channel

FAQs

BackgroundClipper LogisticsCustomerOperationsPPE PortalSourcing

Background

Why has this new PPE Logistics service been set up?

The demand for PPE products is so unprecedented, that despite increasing staffing levels and running NHS Supply Chain’s network 24/7, more capacity is still needed to help ensure that PPE products are delivered to the front line. The aim of the new PPE Dedicated Supply Channel is to improve capacity and provide further resilience to help ensure that both hospitals and community healthcare partner organisations get the PPE that they need. It will relieve pressure on the established NHS Supply Chain service which can focus on delivering all other products in its catalogue. It will provide more capacity to deliver PPE products to different types of healthcare providers in addition to NHS trusts.

Who has responsibility for managing and operating this channel?

This new supply chain channel incorporates teams from NHS Supply Chain’s management function, Supply Chain Coordination Ltd (SCCL), Defence Equipment and Supply (DE&S) and the Clipper logistics team.

The ongoing availability of PPE products will be managed by a new Central Procurement Cell team consisting of members of the Cabinet Office, NHS Supply Chain, NHS England and NHS Improvement, and drawing on the expertise of trust procurement colleagues from across the UK.

Clipper Logistics

Why Clipper Logistics?

Clipper Logistics is a well-established and agile logistics provider that supports many well-recognised brands within the retail sector in the United Kingdom, Germany, and the rest of Europe. Clipper has made its network available to support the response to COVID-19.

They have 46 sites across the UK, and a fleet of over 300 vehicles and given the market conditions around retail following the Government’s restrictions on social distancing coming into force, Clipper has both the expertise and the capacity to provide logistics services to NHS Supply Chain.

Will Clipper Logistics vehicles be delivering the products to the NHS customers?

Yes. Deliveries could be made in both Clipper liveried and non-branded vehicles, the priority is to get goods out as required.

How do we report issues with Clipper Logistics deliveries?

Please contact the Dedicated PPE Channel Customer Services Team on 0800 876 6802.

Customer

How can I contact the new PPE Logistics services?

The new Customer Services team has been set up to respond to PPE queries on deliveries. They will be focused on responding to the following queries for customers:

  • Check if you are on the current delivery schedule
  • Check what deliveries you will receive in the following 24 hours
  • Manage changes to delivery addresses
  • Address delivery discrepancies.

This new team will operate 24/7 and can be contacted on 0800 8766 802.

Existing NHS Supply Chain customers with queries regarding any other non-PPE NHS Supply Chain catalogue items, even if they have an urgent requirement for these items should contact their existing NHS Supply Chain Customer Services team contact in the usual way.

If trusts still have escalations round the availability of PPE stock, the first step is to contact your NHS Supply Chain Account Manager, who can understand your request, check the PPE manifest and also check for other supplies available locally. If your Account Manager has exhausted all means of assistance the second step is to contact NSDR who is available 24/7 on 0800 915 9964.

Please note that NSDR is only to be contacted in the case of a clinical emergency, this constitutes as an instance where care would have to stop or change due to supply.

Before calling the NSDR hotline, please ensure you are able to provide the following details:

  • Name, email and telephone number of the requestor;
  • Name, email and telephone number of a contact for the next 24 hours (e.g. out of hours cover if the original requestor will be unavailable);
  • Delivery address, including postcode and named contact for receiving deliveries;
  • Confirmation that your organisation is able to receive the delivery outside of normal business hours;
  • Number of COVID-19 patients being treated (confirmed and suspected);
  • Number of beds in your organisation (if appropriate);
  • How long your current PPE stock provides cover for (e.g. <24 hours; 1-2 days, or more than 2 days);
  • Which products you are requesting and in what quantity

Please note: the NSDR is focussed on fulfilment of urgent orders. The delivery will be shipped with whatever products can be fulfilled (e.g. partial fulfilment) at the time of picking.

How will demand for PPE products for NHS Trusts be managed?

NHS Supply Chain is planning PPE demand for NHS trusts and reviewing target inventory levels with trusts and EPRR leads, evaluating the locations of COVID-19 positive cases. Orders will be fulfilled from dedicated warehouses, and palletised deliveries will be made daily by Clipper Logistics to the main trust delivery points.

This service will start for hospital trusts on Wednesday 1 April 2020. The online portal for community healthcare partners has launched and providers will be invited to register via an email.

How can I escalate a PPE product availability emergency?

The first step is to contact your NHS Supply Chain Account Manager, who can understand your request, check the PPE manifest and also check for other supplies available locally. If your Account Manager has exhausted all means of assistance the second step is to contact NSDR who is available 24/7 on 0800 915 9964.

Please note that NSDR is only to be contacted in the case of a clinical emergency, this constitutes as an instance where care would have to stop or change due to supply.

How are those organisations not receiving the PPE Push stock to order PPE?

Primary, Adult Social Care, Dentists, Pharmacies, Adult Care Homes, Hospices and third sector NHS customers are advised to order PPE from their wholesalers.

Local Resilience Forums will also be supplied with PPE products to support GPs and social care providers according to local need.

The PPE portal has launched and invitations will be emailed to providers to order emergency PPE.

For providers awaiting the invitation, who need emergency supplies of PPE, please continue to contact the NSDR 24/7 on 0800 915 9964.

How can we find out if we are one of the 256 organistions which are part of the PPE Push delivery system?

By contacting your NHS Supply Chain Account Manager, they will be able to confirm if you are part of the 256 organisations.

With the new PPE Dedicated Supply Chain in place, will PPE products and BAU (non PPE) products have to be ordered separately?

If you are an Acute, Community, Mental Health, Ambulance Trust, commissioned CIC or Social Enterprise NHS customer, you will be receiving PPE Push deliveries to the procurement and supplies team in your organisation. Non PPE Products will be fulfilled through your normal ordering through the NHS Supply Chain.

Primary, Adult Social Care, Dentists, Pharmacies, Adult Care Homes, Hospices and third sector NHS customers are advised to order PPE from their wholesalers.

When is the Facilitating STP Mutual Aid Report updated?

The Facilitating STP Mutual Aid Report is updated weekly and is available on the NHS Supply Chain website here https://www.supplychain.nhs.uk/covid19/

Should Private Hospital providers which have NHS commissioned beds expect to receive PPE Push deliveries?

NHS England are currently advising that current providers: wholesalers, or Trust mutual aid should be accessed by private providers. There is a review of PPE Pallet push delivery for private providers, and the dedicated PPE channel will respond to any NHSE instruction to add private providers to the pallet push schedule, when requested to do so.

Will organisations be charged for the PPE push stock?

NHS England is responsible for any financial arrangements. Currently, we have not been provided with information on PPE charging decisions.

Are body bags going to be added to the PPE list?

Body Bags are part of the PPE Push list. However, due to the short supply of Body Bags, these products are only being allocated by NSDR. This is until supplies of Body Bags are sourced by the Cabinet Office PPE Cell. Therefore if you require any body bags on an emergency basis, please raise a case with NSDR.

Have the BAU glove orders been fulfiled up until 16 April 2020?

All BAU orders for gloves were fulfilled up until the items were suspended from the catalogue when customers were no longer able to order them.

How are we to return quarantined stock?

NHS England and NHS Improvement will advise of the next steps, we will cascade this information when it is available.

How do Trusts get in touch with the Hospitals leading on sourcing specific PPE?

Your trusts’ regional leads should be the first contact point to source specific PPE. They are connected to the NHS England and NHS Improvement process.

How many FFP3 is on a pallet?

There are 30,000 FFP3 per pallet.

Are the earlooped surgical masks we are using fluid resistant?

Unfortunately, we are not sure which masks you are using and whether they are from PHE Pandemic Stockpile or sourced by the Cabinet Office PPE Procurement Cell. For confirmation on product specification please refer to the manufacturer.

What are Powered Air Purifying Respirators and where should they be used?

During the COVID-19 outbreak, Powered Air Purifying Respirators are approved for use instead of FFP3 respirators if required. Unlike FFP3 respirators, they do not require fit testing and offer full face protection, meaning they can be used by colleagues who cannot use an FFP3 respirator for cultural reasons or are unable to achieve a fit test pass. Given the limited number of Trusts should consider which staff may benefit best from their use.

Public Health England (PHE) has purchased a limited number of Powered Air Purifying Respirators – including Duraflow and Tornado models – for supply to NHS trusts in England.

These products also have a clear front, making the mouth and face visible and therefore useful for staff and patients who use lip-reading and facial expressions to support communication, including those with hearing loss, a learning disability, autism or dementia.

Powered Air Purifying Respirators are reusable – by the same or different staff member – providing the decontamination process is followed as per the maintenance instructions. Every product will be delivered with a battery and filters for a minimum four-week period. Additional filters can be ordered directly from www.arco.co.uk should you need more.

Training materials are available for each model and should support over and above this be required, RPA (a specialist fit test training company) are able to offer online training sessions and guidance to be booked via the following phone lines; 07376 304545 and 07376 304546.

How do I know which face masks are latex free?

Most boxes should be CE marked and state if the masks contain Latex or are Latex Free. Please note that printing the CE marking on the box is not a legal requirement. However, it is a legal requirement that if products contain latex the packaging must display:
Inverted triangle containing the word LATEX

If you have any additional or related questions, please contact [email protected]

Operations

Where are the operations based for this dedicated PPE channel?

Clipper Logistics is dedicating some of its sites in England to distribute PPE products.

What products will the PPE Logistics channel be distributing?

The new supply chain service – PPE Dedicated Supply Channel – will take on the delivery of all core PPE products used for managing and treating patients with COVID-19.

The core PPE products below will be supplied through the new PPE Dedicated Supply Channel and will therefore be suspended from the NHS Supply Chain catalogue.

  • Aprons
  • Body bags
  • Clinical Waste Bags
  • Eye Protection – Glasses
  • Eye Protection – Visors
  • Examination Gloves
  • Face Masks Type IIR
  • Respirators FFP2
  • Respirators FFP3
  • FiT Testing Kits
  • FiT Testing Solutions
  • General Purpose Detergent
  • Gowns
  • Hand Hygiene
  • Swabs and Test Kits.

A full list of lines can be found be here https://www.ppe-dedicated-supply-channel.co.uk/ppe-product-listing

Will Clipper Logistics vehicles be delivering the products to the NHS customers?

Yes. Deliveries could be made in both Clipper liveried and non-branded vehicles, the priority is to get goods out as required.

When will we receive orders through the new PPE channel?

For NHS trusts, the new PPE channel will make daily deliveries from 31 March 2020.

For Community Healthcare Partners, the eCommerce PPE portal has launched and provides will be invited by email.

Daily manifests can be found via the dedicated PPE Supply Chain Channel set up on 1 April 2020. Please visit https://www.ppe-dedicated-supply-channel.co.uk/ for further information.

As an NHS trust will we receive some of all the PPE products daily in the Push deliveries?

Which PPE products your trust will receive will vary each day, on the Dedicated PPE Supply Chain website there are multiple sources on information on upcoming deliveries:

  • Forward view of a 2-week delivery cycle by the customer, listing the day(s) you will receive deliveries.
  • Daily Manifest published on the Dedicated PPE Channel Website, listing what you will be delivered the next day.

Available here: https://www.ppe-dedicated-supply-channel.co.uk/nhs-hospital-trusts/

Who do I contact with a Field Hospital query?

Please submit your Field Hospital query to NHS Improvement via [email protected]@nhs.net

When do I contact NSDR?

For NHS Trusts, if you need more volume than you have been provided, having used all your local stock, and sought mutual aid from other Trusts in your STP, then escalate your emergency to NSDR.

For Community Healthcare Partners, please ensure you have followed your usual BAU procedures which may include wholesale provision, contacted your local trusts or health organisations for mutual aid, and contacted your Local Resilience Forums (LRF). N.B. Only if the LRF is unable to meet your urgent PPE needs, should you contact the NSDR 24/7 hotline.

Providers who need emergency supplies of PPE can continue to contact the NSDR 24/7 hotline on 0800 915 9964.

When contacting the NSDR 24/7 hotline, please have the following details to hand:

  • Name, email and telephone number of the requestor.
  • Name, email and telephone number of a contact for the next 24 hours (e.g. out of hours cover if the original requestor will be unavailable).
  • Delivery address, including postcode and named contact for receiving deliveries.
  • Confirmation that your organisation is able to receive the delivery outside of normal business hours.
  • Number of COVID-19 patients being treated (confirmed and suspected).
  • Number of beds in your organisation (if appropriate).
  • How long your current PPE stock provides cover for (e.g. <24 hours; 1-2 days, or more than 2 days).
  • Which products you are requesting and in what quantity.

Does the PPE allocation model consider ‘changes’ in demand?

The NHS England allocation model takes Business As Usual ordering volumes for the winter flu season and then uplifts for Public Health England consumption advice. This is the basis of the NHS England allocation model.

For shipping from other countries are the armed forces being used to bring in stock by air or sea?

The Cabinet Office is working with multiple partners on freight solutions.

Is there a date by which the national PPE deliveries will stop?

Currently, this is unknown and it is subject to NHS England and NHS Improvements decision.

Can schools be added to the current routes to PPE provision?

This decision lies with the Cabinet Office. Currently, schools are not in scope for NHS Supply Chain or the Dedicated PPE Supply Channel.

PPE Portal

How do I register for the PPE portal?

Community Healthcare Providers will be invited to join the portal via a registration email sent from the Department of Health and Social Care.

How long will it take for PPE ordered through the portal to arrive?

PPE ordered through the portal should arrive within 48 hours if the order is placed before 1pm. Orders placed after 1pm will be subject to an additional 24-hours.

What PPE is available on the PPE portal?

The portal provides aprons, gloves and face masks.

GPs can order:
One combined pack, containing 50 IIR masks, 200 aprons and 400 gloves (200 pairs), per week or up to this number of separate items.

Small Social Care Providers can order:
One combined pack, containing 100 IIR masks, 400 aprons and 800 gloves (400 pairs), per week or up to this amount of separate items.

Will we have to pay for PPE ordered through the portal?

There is currently no charge for PPE at the point of order through the portal. As the portal is acting as an emergency top-up route, health and care providers should use their business as usual routes first, which will include wholesalers, and then turn to the portal for additional supplies if needed.

Are there plans to enable other GPs who were not registered with NHS England to be invited to the PPE Portal?

The decision and invitation to join the PPE Portal sits with the Department of Health and Social Care. As such, this query will need to be directed to the Dedicated PPE Portal Customer Services Team via 0800 876 6802.

Are the PPE Portal items free of charge?

Yes, currently the PPE Portal items are provided free of charge.

Sourcing Products

Are all the stocks of PPE products coming from NHS Supply Chain’s framework suppliers or are there any new suppliers providing PPE products?

We are working closely with our suppliers to manage stock levels of the identified key product lines outlined in Public Health England’s guidance. We have stock on order from the UK and European countries in addition to suppliers based in the Far East to continue to secure a pipeline and replenish our stocks to help ensure these products are delivered to the frontline.

Can you confirm the process to obtain gowns?

Gowns are in short supply and therefore any requirement for Gowns should be logged with the NSDR who are allocating available gowns on an emergency basis.

How can those in the Primary Health and Social Care settings access Examination Gloves? Will there be appropriate stock levels made available from wholesalers?

Following the move for Examination Gloves to the Dedicated PPE Supply Channel, Public Health England has provided Wholesalers and Local Resilience Forums with Examination Gloves from its pandemic stockpile.

Who do I raise a query with the safety/quality of products procured outside of NHS Supply Chain?

Health Service England (HSE) will answer your queries related to the quality and safety issues for products procured outside of NHS Supply Chain.