Product Issues

Product queries should be directed to [email protected]

Product complaints should be made using this form.

Contact Name (required)

Position (required)

Telephone no. (required)
Email (required)

District ref / trust name (required)
Hospital name (required)
Delivery address (required)
Postcode (required)

Requisition point (required)
Delivery date of item (required)

Requisition number (required)
Depot served by (required)

NHS Supply Chain product code (NPC) (required)

Brand (required)

Manufacturer product code (MPC) (required)

Source of product? (required)

Please specify

Product description (required)

Supplier name (required)
Batch no / Lot no or traceable code (required)

Pack size (required)
Use by date / Best before date (required)

Description of complaint (required)

Upload up to three supporting files or images

Has this been reported to the MHRA? (required)
Has patient harm occurred? (required)
Has Healthcare Professional harm occurred? (required)

Do you have samples available? (required)
Is patient harm likely to occur? (required)
Is Healthcare Professional harm likely to occur? (required)

PPE Dedicated Supply Channel